Privacy Policy
The protection of your personal data is of great importance to Deutsche Telekom AG. We will always inform you what personal data we collect, how your data is used, and how you can influence the process.
- What data is collected, how is it used, and how long is it stored?
- Technical characteristics: When you visit our websites, the web server temporarily records the domain name or IP address of your computer, the file request (file name and URL) from the client, the http response code, and the website from which you are visiting us. The data logged is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1) f GDPR). We do not use it to create individual user profiles, nor do we share the data with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
- Dynamic FAQs: If you use the FAQs and submit a question that is not covered in the pool of available answers, you will be prompted to enter your email address. We will only use this email address to send you your answer.
- Miscellaneous: Additional personal details such as your name, address, telephone number, or email address will not be collected unless you provide this information voluntarily.
You will find detailed information on the topic of newsletters under point 9.
- Data control for the social media plug-ins used
- Some websites may contain social media links or icons (e.g., Facebook (Meta), Google, Instagram, X (formerly Twitter), Pinterest, Xing or LinkedIn) that you can use to recommend the services of Deutsche Telekom AG Corporate Communications to your friends and contacts.
- To ensure you retain full control of the data, the links or icons used only provide direct contact between the respective social media network and the visitor if you actively click on the link or icon (one-click solution).
- When the social media link is activated by clicking on the icon, including when sharing content (Article 6 (1) a GDPR), the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), the previous website if you followed a link (referrer), URL of the current website, etc.
- Further information on social media links and the scope and purpose of data processing by their providers, as well as additional data protection-relevant information, can be found in the data privacy statements published by the respective controller and in the information on the one-click solution on Heise.de.
- Will my usage behavior be evaluated, e.g., for advertising purposes or tracking?
- Explanations and definitions:
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).- Tag management (strictly necessary): Tag management allows us to manage the use of tools on the different websites of our web portal. A tag is set for each page to do this. The tag content determines which tools are to be used for this page. Tag management is used to ensure that tools are only used in a targeted way, where their use is appropriate.
- Market research/Reach measurement (opt-in): Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all of the connected services. Individual users are not identified at any time. Your identity is always protected.
- Strictly necessary cookies: These cookies are essential for you to navigate the website and use key functions. They enable the basic functions of the website to be provided.
Company Purpose Storage Country Deutsche Telekom AG Saves the visitors preferences selected in the Cookie Box of Borlabs Cookie. 1 year Germany - Analytics cookies: These cookies help us to improve our understanding of usage behavior. Analytics cookies allow us to collect usage and identification data by first- or third-party providers in pseudonymized user profiles. Some examples of our uses of analytics cookies are to determine the number of individual visitors to a website or a service, to collect statistical data on the performance of our products, and to analyze user behavior and interaction with the website, based on anonymous and pseudonymous information. This information cannot be traced back to an individual. The legal basis for these cookies is Article 6 (1) a GDPR, or Article 49 (1) a GDPR for third countries. Other than the required cookies, this website does not use any further analytical cookies for anonymized evaluation of user behavior.
Company Purpose Storage Country Matomo Cookie by Matomo used for website analytics. Generates statistical data on how the visitor uses the website. Location of storage and processing: Germany. 2 years Germany - Marketing cookies/retargeting: These cookies and similar technologies are used so that we can show you personalized advertising content that is relevant to you. Marketing cookies are used to show interesting advertising content and to measure the effectiveness of our campaigns. This takes place not only on Deutsche Telekom AG websites, but also on the websites of other advertising partners (third-party providers). This is also referred to as retargeting. It is used to create a pseudonym profile of interests and to activate relevant advertising on other websites. This information cannot be traced back to an individual. Marketing and retargeting cookies help us show you advertising content that is potentially relevant for you. If you disable marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. The legal basis for these cookies is Article 6 (1) a GDPR, or Article 49 (1) a GDPR for third countries.
Company Purpose Storage Country Facebook Used to allow easy sharing of Electronic Beats content on Facebook. Inlcudes user statistics collected by Facebook. Location of storage and processing: USA. 2 years USA X Corp. (formerly: Twitter) Used to allow easy sharing of Electronic Beats content on . Inlcudes user statistics collected by X Corp.. Location of storage and processing: USA. 2 years USA - Services by other companies (independent third party providers): Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.
- Google: We use Google Maps for maps, locations and route planning on individual websites. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
- Facebook: We use the Facebook service Customer Audience and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and data privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) can be accessed under the link https://www.facebook.com/privacy/explanation.If you use a Facebook User Account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.The Facebook pixel is a JavaScript code which transfers the following data to Facebook:
- HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
- Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)
- Additional information on visiting our websites, as well as on standard- and user-defined data events.
The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members. If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages. If you would like to opt out from using the Facebook pixel, you can set an opt-out cookie on Facebook or disable JavaScript in your browser. Further information along with setting options for protecting your personal privacy for advertising purposes is available from the Facebook privacy guidelines at https://www.facebook.com/ads/website_custom_audiences/.
- Further independent third-party cookies in use on this website:
Company Purpose Storage Country Bandcamp Integrating the Bandcamp audio player to allow in-line music playback. Location of stor age and processing: USA. 1 year USA Mixcloud Used to integrate inline music playback and user statistics by Mixcloud. Location of stor age and processing: UK 1 year UK Soundcloud Used to provide inline music playback as well as user statistics by Soundcloud. Location of storage and processing: USA. 1 year USA Spotify Used to provide inline music playback and user statistics by Spotify. Location of stor age and processing: USA. 1 year USA Instagram Instagram is part of Facebook. It processes user-specific information to generate analyt ics and build the Facebook social graph. Location of storage and processing: USA. 2 years USA OpenStreetMap Used to unblock OpenStreetMap content. Location of storage and processing: USA 1 year USA Twitter We use Twitter to integrate tweets into our website. Twitter collects user-specific analyti cs data and creates user profiles. Location of storage and processing: USA. 2 years USA Vimeo Vimeo allows embedding of video files. Vimeo tracks user data and creates user profiles. L ocation of storage and processing: USA. 1 year USA YouTube YouTube is part of Google. It allows embedding of video files. Vimeo tracks user data and creates user profiles. Location of storage and processing: USA. 2 years USA
- Explanations and definitions:
- Where can I find the information that applies to me?
- This Data Privacy Information provides an overview of the items that apply to Deutsche Telekom AG processing your data in this web portal. Further information, including information on data protection for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.de/datenschutzhinweise.
- What are my rights?
- You have the right
- to request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and period for which the personal data will be stored (Article 15 GDPR);
- to have inaccurate personal data rectified or to have incomplete personal data completed (Article 16 GDPR);
- to withdraw consent at any time with effect for the future (Article 7 (3) GDPR);
- to object to the processing of data on the grounds of legitimate interests, on grounds relating to your particular situation (Article 21 (1) GDPR);
- to request the erasure of data in certain cases under Article 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
- to demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Article 18 GDPR);
- to data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Article 20 GDPR);
- to file a complaint with the responsible supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
- You have the right
- Who does Deutsche Telekom AG pass my data on to?
- It is passed on to processors, i.e., companies we commission to process data within the legally defined scope in accordance with Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We commission companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
- To cooperation partners who independently provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services from these partners through us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission. For the hosting of this web page, we commission DOM Digital Online Media GmbH, Bismarckstr. 60, 50672 Cologne as processor.
- Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
- Where is my data processed?
- Your data will be processed in Germany and other European countries.
- In some cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), currently for example:
- Storage/hosting of customer data (excluding traffic data) by Amazon Web Services EMEA SARL, Microsoft Ireland Operations Ltd., Google Cloud EMEA Limited, Ireland and Salesforce.com Germany GmbH in Europe. Only administrators with technical support access from the USA are possible.
- In all other respects, the following applies: If data processing takes place in third countries, this will take place insofar as you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR).
- Your data will only be processed in third countries if certain measures are taken to ensure that an adequate level of data protection is in place (e.g. adequacy decision of the EU Commission or so-called suitable safeguards, Art. 44 et seq. GDPR, (see here).
- Who is responsible for data processing? Who is my contact person if I have questions about data protection at Deutsche Telekom?
- The data controller is the Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn. If you have any questions, you can contact our customer service or our data protection officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, datenschutz@telekom.de.
- Deutsche Telekom AG data privacy information for newsletters
- Deutsche Telekom AG’s General Data Privacy Information applies to the processing of your personal data. If you use and/or have subscribed to our newsletter, the following additional information applies. The data privacy information for sending newsletters provides information on which personal data is collected when sending the newsletter, for what purposes this data is processed, when the data is erased, and the legal basis for this.
- What data is collected and for what purposes is it processed?
When you register for our newsletter, we use your email address to send this newsletter, which provides regular information on topics relevant to Deutsche Telekom AG. The legal basis for processing is your consent in accordance with Article 6 (1) (a) GDPR. To ensure that you are registered for the newsletter correctly, i.e., in order to prevent unauthorized registrations in the name of third parties, we will send you a confirmation email after your initial registration as part of our double opt-in process. This email will ask you to confirm your registration. In the context of your newsletter registration, we also store your registration data (e.g., email address, date and time of registration/confirmation of opting in) so that we can track and provide evidence of your registration at a later date. The legal basis for storing this data is a legitimate interest, Article 6 (1) f and Article 7 (1) GDPR. The legitimate interest is based on the controller’s ability to demonstrate consent. - How long do we store your data?
In order to send you the newsletter, we store your email address until you unsubscribe or we cease sending the newsletter to you. If you unsubscribe, your registration data will be stored for up to three and a half years, purely for purposes of demonstrating your consent. - How can I cancel my subscription to the newsletter?
You can revoke your consent to receive the Deutsche Telekom AG newsletter at any time with future effect by clicking on the unsubscribe link at the end of any newsletter you receive.
- What data is collected and for what purposes is it processed?
- Deutsche Telekom AG’s General Data Privacy Information applies to the processing of your personal data. If you use and/or have subscribed to our newsletter, the following additional information applies. The data privacy information for sending newsletters provides information on which personal data is collected when sending the newsletter, for what purposes this data is processed, when the data is erased, and the legal basis for this.
Status of the data protection notice: May 23rd, 2024